Our Chairman’s message:
“Survival of the fittest’ is one of the oldest concepts of nature. Our organization is strong enough to face any challenge and thanks to our spirited channel partners and the dedicated staff who have made it possible. But the future of the industry now depends upon the quality of service we provide. DTDC has earned everything for itself - name, fame, respect, social and economic status and acknowledgment from Government and non- Government institutes, its consumers and the corporate world. But, one feather that is missing in the large DTDC cap is that of the recognition as the “Best Service Providing Company (BSPC)."
DTDC is growing by almost 24% (over the last year) thanks to our franchisee-based business model. But as mentioned above, the future lies in the quality of the service we provide and hence, the DTDC board is happy to announce that with beginning of this new decade, we will do everything possible to earn the status of BSPC and earn the recognition of being the “Best Service-Oriented Organization".
This BSPC mantra now drives all endeavours of the organization and guides the actions of all employees and franchisees. BSPC is now set as the target and every DTDCian is inspired to achieve this goal. Following are some of the key activities DTDC is undertaking to become a BSPC:
- Adopting Six Sigma Processes to achieve lean perfection in services
- Greater use of technology for faster flow of delivery information
- Building inter-departmental co-ordination and efficiency to enhance back-end services
- Superior customer service to handle queries with faster turnaround of responses
- Benchmarking of service levels at every step to attain near-perfect customer satisfaction